What happens after you send a charter request

Sending a request is the easy part. What comes next is less visible, so here's how it usually goes. Where we describe what JetGrid does, it's the same as on our About page. Where we describe how charter works in general, we say so.

You tell us about the trip

A request asks for a few things:

• where you're flying from and to (the airport or the address, not only the city)
• the date and the time you want to leave
• how many people are travelling, and whether any are children
• luggage you know is out of the ordinary
• whether you need a return, and when

You don't need to know which aircraft you want. That's our job. If you're unsure about an answer, say so. "Somewhere near Pune, flexible by a day" is a usable request.

We look across operators

We work with a set of licensed operators. We look at which of them have an aircraft that fits your trip, in the right place, on the right day. This is the step that takes the legwork out: instead of you phoning several operators and getting quotes in different shapes, we do the asking and bring the answers back in one form.

In general, a few things decide which aircraft fit. How many seats, how far (see choosing a jet by passengers and range), whether the airports at each end can take that aircraft, and where the aircraft is today.

You get options and a price

We come back with the aircraft that suit the trip and a clear price for each. You'll want to look at more than the number, so check:

• which aircraft and which operator
• what the price includes (our article on how charter pricing works lists the parts)
• the terms for changing or cancelling
• how long the quote is held

You see the price before anything is booked.

Checking the operator

Before you accept, you can ask to see the operator's operating certificate or permit. That's normal, not rude. The FAA, for one, tells anyone chartering to ask the operator for its air carrier certificate. We only work with licensed operators, and we explain what that means in who operates your charter flight.

Confirming

When you say yes, the booking is made with the operator. Expect to be asked for the passengers' names as they appear on their travel documents, and for payment as set out in the terms. For international trips, passports and visas have to be in order, and we'll tell you what we need from you.

The days before and the day itself

This is where a charter stops being a transaction. Timings are confirmed, the aircraft and crew are assigned, catering and ground transport are arranged if you asked for them, and you're told where to arrive. Check-in is normally simpler than at an airline terminal, but you still need to arrive when you're told.

If something changes on the day, such as weather, an air traffic delay or a schedule move, you hear it from us first. We stay with you until you land.

What to send us today

If you're thinking about a trip, the quickest start is to request a callback with the route, date and number of passengers. A first quote doesn't commit you to anything.

Sources

All pages read on 3 October 2026.

• JetGrid, About Us page (how our desk works)
• U.S. Federal Aviation Administration, "Thinking of Chartering an Aircraft?" (last updated 8 January 2026): https://www.faa.gov/about/initiatives/safecharteroperations/thinking-chartering-aircraft